Delivery

Allow approximately 3-5 working days for delivery from the time of placing the order. During sale or busy periods this might be extended to 5-7 working days. 

Deliveries to the Channel Islands, allow at least 5 days for your delivery to arrive after you have received our dispatch email confirmation. 

NB: Please note a signature is required; without a signature the parcel WILL be returned to the depot. 

Order before 3pm for delivery on the next working day. Orders placed after 1pm Friday and over the weekend will not be received until the following Tuesday. 

Orders placed on Next Day Delivery for the Highlands and Islands will be delivered in approximately 2 working days.

All our international parcels are sent via our shipping partner Global-e. Please see the top of your local website to find out about the free shipping threshold in your country.

We aim to keep you updated and you should be able to track your parcel’s progress using the tracking number provided on your dispatch email. Please contact us if you are still concerned about your parcel. 

Charges for customs, taxes and duties are already included to all European and most other countries. There are no hidden costs. 

Please note: If you are contacted by DHL or your local customs office asking for an additional payment to release your parcel, please email us on sales@kettlewellcolours.co.uk, so we can investigate. 

Please note: international shipments may be subject to cross-border inspections by customs authorities . 

Note for Canadian customers: The local VAT shows separately at checkout but is included in the final price.

We recommend you move to our US website to take advantage of best shipping costs and exchange rates: www.kettlewellcolours.com

We do not ship to the USA from our UK site so please use the country selector or the link above to switch to the USA site. 

Goods will be sent to the delivery address given by you when placing your order. 

Delivery is subject to stock availability and credit card authorisation and a signature may be required on receipt. 

If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. We will only charge one lot of postage per order, however many parcels it involves. 

Any free P&P offers are on UK orders only. 

We cannot be held liable for any delays once the parcel is in the hands of Royal Mail, USPS or any other local service providers. If we are made aware in advance of any delays, we will always try our best to contact you. 

For our Standard UK Delivery service, the delivery period stated within which you will receive your order is approximate.