Returns

Whilst we hope that you love your new colours, if for any reason you would like to return your Kettlewell order, you can send it back to us in its original condition within 28 days. Sale/clearance items must be returned within 14 days.

You may return your order for a refund. We are not able to offer exchanges, and you will need to place a new order for the item/s you would like.

Once we receive your goods, we aim to process all returns within 21 working days, although at very busy times (like Christmas or a sale period), there are occasional delays. It may take an additional 5-10 working days for a refund to appear in your account - this period is out of our control. Typically, this process is faster.

We extend our returns policy during the Christmas period to ensure that any unwanted gifts can be returned after Christmas. We ask that any gifts be returned to us by the 31st of January in their original packaging and unworn for a refund.

Please remove all make-up, deodorants and body lotions before trying on garments. We are unable to accept returned items which are not in a resaleable condition.

Please note: we cannot refund the postage charge paid with the initial order.

UK Returns

Returns within the UK are free and easy. Simply follow the steps below or watch our video guides  here: 

1. Complete the returns form, which can be found in your parcel (see Fair Use below), indicating the reason for return. 
2. To obtain your returns label, please click on the link below and follow the instructions to create your Royal Mail free returns label - http://www.royalmail.com/track-my-return/create/50...
3. Take to your nearest Post Office and obtain a ‘proof of postage’ certificate. 

Note: Royal Mail will also email you a QR code so if you can't print your label, simply show it on your mobile phone when you drop off your return at the Post Office, and they will print the label for you. Royal Mail also offer a Collection service - they will pick up your parcel from your home at a convenient time for you and bring the label with them.  

Click Here To Start A UK Return

Rest Of World returns

1. Head to https://web.global-e.com/returns/portal/oQfQ You will need to use the email address you entered when placing your order and your long order number starting with GE. Follow the instructions to obtain your returns label. 
2. Print your returns label at a discounted rate (choose the option on the right) and attach to your parcel, covering up the previous postage label. 
3. Drop you parcel off at a DHL point or arrange collection of your parcel. 

Note: If you choose the pre-paid returns option, the amount will be deducted from your total refund. 

Note: Your original Shipping Postage (for orders below the free shipping threshold) will not be refunded.

Click Here To Start A RoW Return

Information For Customers In The US

We recommend you move to our American website to take advantage of best shipping costs and exchange rates: https://www.kettlewellcolours.co.uk/us.

You will not be able to proceed with your order in the US unless you are on our US site.