Stylist Tools Terms of Sale

Stylist Tools Terms & Conditions 

1. General 

These Terms and Conditions apply to all purchases made through the Kettlewell Colours Limited Stylist Tools platform (“we”, “us” or “our”). By placing an order, the customer (“you” or “your”) agrees to these Terms and Conditions. 

These terms apply to customers purchasing goods for business purposes. 

2. Prices 

All prices are as displayed on the Kettlewell Colours Limited Stylist Tools website at the time the order is placed. We reserve the right to amend prices at any time; however, any changes will not affect orders already accepted. 

Any applicable taxes, including VAT, will be shown at checkout.  

3. Minimum Order Quantities 

A minimum order quantity of 10 units applies to swatch books.  

There are no minimum order quantities for other products listed, unless otherwise stated. Any additional minimum order requirements will be stated on the relevant product page or at checkout. 

4. Orders and Acceptance 

All orders are subject to availability and acceptance by Kettlewell Colours Limited. We reserve the right to decline or cancel an order where necessary, including in the event of stock shortages, pricing errors or other exceptional circumstances. 

Once an order has been accepted, any request to amend or cancel it must be agreed by us. 

5. Payment 

Payment must be made using the payment methods available at checkout, unless alternative payment terms have been agreed in writing with Kettlewell Colours Limited. 

Orders may not be dispatched until payment has been received or approved.  

6. Delivery and Shipping 

Delivery charges are calculated at checkout and displayed before the order is completed. 

UK 

Free shipping is available on qualifying orders over £95. Orders that do not qualify for free shipping will be charged the delivery fee displayed at checkout. 

Allow approximately 3-5 working days for delivery from the time of placing the order. During sale or busy periods this might be extended to 5-7 working days. Deliveries to the Channel Islands, allow at least 5 days for your delivery to arrive after you have received our dispatch email confirmation. 

If you have ordered Drapes, please allow 5-10 working days for delivery, as these are made up to order.  

Overseas Delivery 

All our international parcels are sent via our shipping partner Global-e. Please see the top of your local website to find out about the free shipping threshold in your country. 

Charges for customs, taxes and duties are already included to all European and most other countries. There are no hidden costs. Shipping costs vary by territory and are calculated at checkout. 

7. Returns and Refunds 

You may return items for a refund within 28 days of receiving your order. This policy is in addition to your statutory rights under UK and EU consumer law. 

Returned items must: 

  • Be unworn, unused, and unwashed 

  • Be in their original condition with tags attached where possible 

  • Be free from makeup, fake tan, deodorant, perfume, body lotion, pet hair, or marks 

  • Include proof of purchase 

  • For hygiene reasons, we may refuse returns that are not in a resaleable condition. 

Nothing in this policy affects your legal rights if an item is faulty, damaged, or not as described. 

Once your return has been received and inspected, we will process your refund to your original payment method. We aim to process returns within 21 working days however during busy periods, such as sales or Christmas, processing may take slightly longer.  

Your bank or payment provider may take an additional 5 to 10 working days to return funds to your account. Refunds include the value of the returned item(s). Original delivery charges are non-refundable unless required by law. 

Returns Outside of Our Policy 

Items returned outside of our stated returns periods, or items that do not meet our returns conditions, may not be accepted for a refund. 

Where a return is rejected, we can arrange for the item(s) to be sent back to you. In these circumstances, the cost of returning the item(s) will be the responsibility of the customer and must be paid before the parcel is dispatched. 

This does not affect your statutory rights in relation to faulty, damaged, or incorrectly supplied items. 

PayPal Refunds 

If you paid through PayPal but used your debit or credit card, your refund will go back into that card's account, this usually takes between 3-5 working days, but can take anywhere up to 30 days. If you paid using your bank account, or PayPal balance, your refund will come back to your PayPal balance. Please make sure your PayPal details are kept up to date to avoid any issues. 

Changing or Cancelling Your Order 

Under the UK Consumer Contracts (Distance Selling) Regulations June 2014, you have the right to cancel your order within 14 working days from the day after the day of receipt of the goods without giving a reason. To cancel your order, please call us on 01460 279800. If your order has been dispatched we will be unable to process a refund until we receive the parcel back. Once you have confirmed your order we are unable to amend it. 

8. Faulty, Damaged or Incorrect Goods 

Please inspect your order carefully upon receipt. If goods arrive damaged, are faulty or do not match your order, please contact us as soon as reasonably possible, providing your order details and photographs where appropriate. 

We will assess the issue and, where appropriate, arrange a replacement, refund or other suitable resolution. 

9. Product Information and Availability 

We make reasonable efforts to ensure that product descriptions, images, colours and other information on our website are accurate. However, colours may appear differently depending on screen settings and display devices. 

All products are subject to availability. We reserve the right to update product information where necessary. 

10. Changes to These Terms 

We reserve the right to update these Terms and Conditions from time to time. The version published on our website at the time an order is placed will ordinarily apply to that order, subject to applicable law. 

11. Governing Law 

These Terms and Conditions are governed by the laws of England and Wales, and the courts of England and Wales shall have jurisdiction, subject to any mandatory legal provisions that apply. 

12. Contact Us 

For any queries, please email our friendly customer services team on sales@kettlewellcolours.com who will be able to help you.